Amazon says it is driven to make its customers happy, but it’s more realistic to believe its driven to make things better for shareholders. If that coincides with what customers want, great. If it doesn’t, too bad.
It’s also starting to feel like Amazon is acting like a bully - about paying sales tax, about the predatory pricing. Their relentless drive to lower prices is going to impact a lot of people. Including - and possibly more than anyone - authors.
The New York Times looks at a publisher that has stopped selling on Amazon.