PW reports "In January, soon after CEO Ron Marshall was hired, Borders began an independent-style strategy on a superstore scale. With thousands of titles from which to choose, the idea was to select a few works favored by Borders national sales officials and promote them nationwide in the spirit of a local seller, from prominent placement to personally advocating ("hand-selling") books in the stores. Borders calls it a "make" book program."
Sounds nice, right? But now allegations are flying that clerks are forced to recommend the titles to everyone who walks in the door, even those who clearly have no interest. That there are quotas and not meeting them can lead to a person being fired or even closing a store.
The LJ discussion thread for Borders employees: http://community.livejournal.com/iworkatborders/
Comments to the PW article (scroll down for the comments): http://www.publishersweekly.com/article/CA6656280.html
And an informal water cooler discussion here: http://usedbooksblog.com/blog/borders-books-employees-are-angry/
[Thanks to Publishers Lunch for the links].
I know some of the Borders folks who got the ax.It's a tough world out there right now.